Privacy Policy

This information is our Privacy Policy. It explains what we do with your personal information, why we want to use it, how we protect it, and what rights you have to control our use of your personal data.

The most important fact is that it’s your personal data. We have complete respect for your rights and we will only use it where necessary to deliver our services to you or your employer, or to keep you up to date about developments in our products & services.

Information about the data controller

The data controller is VERSO ARH LTD and our address is 7 Bell Yard, London, WC2A 2JR. Our company number is 15884756.

If you want to contact us about any of the points on this policy, or just generally about how we protect your privacy, please email us at [email protected]. We use this email address for all data protection and data access matters.

The purpose and lawful basis for processing your personal data

We use information for a few different purposes and these each have a different lawful basis. This section describes these in detail and, although it’s technical, we’re required by law to explain this to you.

If you are a Verso client, we hold your name and contact details because we have a legitimate business interest in delivering services to you. We need your contact details to deliver our services (such as sending you update emails when you need to take actions, sending you invoices and so on.) We will hold your information for six years from the completion of our work with you, for legal records.

If you are a previous Verso client, in the six year period following the end of our work, we may continue to contact you with information about our services because we think you will find it useful. We believe we have a legitimate interest in this direct marketing activity (and this is also permitted under the Privacy and Electronic Communications Regulations or “PECR”) but you are always able to unsubscribe by clicking the link at the bottom of the emails we send, or by emailing us at [email protected].

If you are an employee of (or temporary or contract worker at) an existing Verso customer, you should note that we have most likely been given your personal data by your employer, we may not have collected it from you directly. We hold your name and contact details so that we can help your employer in delivering our services. We have a legitimate interest in being able to use your information in this way.

We will hold your personal information for six years from the expiry of our services to your employer, for legal records.

If you are a supplier or other business associated with Verso’s field of work, we will hold your contact details because we have a legitimate interest in doing business with your company. We will aim to hold this information for three years since we were last in contact with you.

It’s possible we picked this information up from public directories (such as LinkedIn and internet searches) or that you passed your details to us with a business card.

If you’re not an existing customer and work for a business or public sector organisation, we may have your contact details on our marketing list so we can call you or send you emails and newsletters about our service, along with information we think you’ll find interesting and useful. We do this because we have a legitimate interest in promoting our service and helping others understand how to manage and improve mental health. You may ask us to stop contacting you at any time – usually this is easiest by choosing the “unsubscribe” option at the bottom of email information we send to you. You can also email us at [email protected] any time.

If you’re not an existing customer and you are a sole trader, we will only send you marketing information if we have your consent (which you gave to us by ticking a consent box when you signed up to our lists.) You may withdraw consent at any time – usually this is easiest by choosing the “unsubscribe” option at the bottom of email information we send to you. You can also email us at [email protected] any time. Please note that if you do this, we will delete your records on our marketing list.

If you remain on our marketing list, we will hold your information for two years from the time we last checked that you wanted to receive communication from us.

Who we share your personal data with

Data processors

We use a number of different service providers (acting as “data processors”) who provide IT and system administration services to enable us to operate our business and the services we provide to our users and partners. Your personal data is transferred to (and stored by) these data processors, who generally fall under the following categories:

• Website analytics service providers
• Website and data hosting service providers
• Document storage service providers
• Email, contact and calendar service providers
• CRM and newsletter distribution service providers
• A telemarketing service provider
• Accounting software service providers

For security reasons (to reduce the risk of phishing attacks to our customers) we do not name our service providers in this privacy poloicy. The types of personal data we hold about you (and that may be transferred to our data processors) are set out above. Please contact us at [email protected] if you want further information on specific data processors or the types of personal data they process for us.

Other circumstances in which we may share personal data with third parties

We may also share your personal data with the following third parties in certain circumstances:

• We will share personal information with law enforcement or other authorities (such as tax authorities) if required by applicable law.
• We may share personal information with third parties to whom we may choose to sell, transfer, or merge parts of our organisation or our assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
• We may share personal information with professional advisors such as lawyers, accountants or auditors in order for them to provide legal, accounting or auditing services to us.

We will not sell or rent your information to third parties and we will never share your information with third parties for marketing purposes other than our own marketing activity.

International transfers of personal data, and the measures in place to safeguard it

We do not directly transfer any of your personal data outside the UK or European Economic Area (EEA). However, some of our data processors may do so and this section explains the impact of these international transfers and how your information is protected.

Many of our data processors operate “cloud-based systems”, which means the information is held in information data centres in different locations. Some of the cloud-based systems we use reserve the right to hold copies of your personal information outside the EEA to hold back-up copies, so they can guarantee recovery.

In each case we and/or our processors use one or more of the following means that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of abuse:

• Certain processors may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government & the European Commission (EC). For further details, see this ICO article.
• Where personal data is transferred outside the EEA or countries the UK government/EC deems to have adequate privacy protection, we use specific contract terms approved by the ICO & EC which give personal data the same protection it has in the UK (these are commonly referred to as “standard contractual clauses”).

Please contact us at [email protected] if you want further information on the specific mechanisms used by our data processors when transferring your personal data out of the EEA.

Your personal data rights

The personal data we hold about you is your data, so you have certain rights over them. This section summarises your rights. You can exercise any or all these rights when you choose, and the easiest way is by dropping us an email at [email protected].

Where we are processing your data based on your consent (e.g. for marketing purposes to sole traders) you can withdraw that consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, withdrawal of consent cannot be backdated.

You have the right to request a copy of all personal data we hold relating to you and we must provide this within 30 days. You also have the right to require us to correct any records that are wrong.

You have the right to require us to erase personal data and we must comply unless we need it for one of the purposes described above (for example, this might include the fact that we need to demonstrate your employer has undertaken training for you.) We also retain the right to keep data that is needed to establish, exercise or defend a legal claim.

Where we process your data based on a “legitimate interest” (underlined in the section on Purpose and Lawful Basis, above) you still have the right to object to our processing of that data. From that point, we must stop processing your data until we have determined whether your rights override our interests.

Finally, you may have the right to have your personal data transferred to another organisation, and we’re obliged to provide it to you in a clear and reasonable format.

Your rights to lodge a complaint with the Regulator

At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office. Please refer to the ICO at https://ico.org.uk/concerns/ or by calling them on 0303 123 1113.

Of course, we hope that we can resolve your issue quickly and fairly – you can contact us at [email protected].

Our contractual requirements to use your personal data

If you’re a Verso client, it’s a requirement that we collect personal information from you so that we can enter into a contract with your company.

If you’re an employee (or temporary or associated worker) at a Verso client, we have a legitimate interest in using your personal data so we can prove that you’ve undertaken and completed training on privacy management and data protection. Your employer will require us to do this through our contract with them. If you ask us to restrict processing of your personal data, we may not be able to demonstrate your training track record to your employer and this could affect your employment. For this reason, we use our legitimate interests as the lawful basis for processing your data (which is why we don’t ask for your consent to process it.)

Automated processing of your personal data

We do not do any automated processing of personal data.

Other purposes for processing personal data

We don’t process your personal data for any other purpose than we’ve described here. We won’t sell your personal data to other companies.

As we develop the Verso range of services, we might add a new data process to our platform that uses your personal information. Should we decide that we want to develop a new processing purpose, we will contact you to let you know what we intend to do, the lawful basis we will use, and your rights over our intended new processing. We’ll also publish information about it here.

Changes to this privacy policy

This privacy policy was last updated on 09 October 2024 and historic versions can be obtained by contacting us.  We may change this privacy policy from time to time by amending this page.

How to contact us

If you have any questions, concerns or just want some more information about our privacy management, drop us a line at [email protected].